Digital Platform Migration for Enhanced Healthcare Experience

Customer Challenges

The customer encountered challenges related to system performance, operational costs, and a lack of agility needed by the business. Additionally, the absence of a seamless experience across web and mobile channels negatively impacted user satisfaction.

Solution Implementation

Synergy played a key role in migrating from the legacy platform to an advanced digital platform. This upgrade ensured feature parity across both web and mobile channels, successfully migrating nearly 1 million active users. The migration addressed the diverse needs of various user groups, ensuring a broad impact.

Given the extensive user base and complex business requirements, testing was critical. The Synergy team was involved in functional, end-to-end, and regression testing, employing multiple scenarios and test cases to ensure the platform met business requirements.

Automation Testing : Developed and executed extensive automation testing scripts, significantly reducing testing time despite the initial setup complexity, leading to productivity gains for the customer.

Performance Testing : Utilized tools such as Google Analytics and OpenShift to analyze user load and conduct rigorous performance testing, ensuring stability in production.

End-to-End Testing (E2E) : Conducted a comprehensive examination of the entire system to ensure no functionality was left untested, thereby confirming the platform's robustness.

User Acceptance Testing (UAT) : The final testing phase involved business partners simulating real user interactions to validate the platform's readiness.

Benefits

Enhanced System Performance : Improved backend response times supported by a robust IT architecture.

Cloud Hosting :Secure, scalable, and resilient cloud infrastructure preventing data loss.

Scalability : OpenShift powered by Kubernetes enabled better scalability and resource management.

Modern User Interface : Smoother, more intuitive designs implemented with React and React Native.

Advanced Security : Enhanced security through JWT authentication integrated with CA SiteMinder.

Improved Monitoring : Comprehensive software monitoring and observability across the infrastructure to proactively address potential issues.

Microservices Architecture : More manageable, flexible, and maintainable systems enabled by a microservices- based approach.

Technologies Used

Node.js

Java

React

React-Native

PostgreSQL

MongoDB

OpenShift

Jenkins

Google Analytics