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Digital Transformation in Health Insurance

Challenge

A major health insurance organization faced several challenges in modernizing its website and mobile app user experience: fragmented user experiences, scalability issues for new mandates, brand inconsistency, rapid development needs with experienced technologists, and high day-to-day resource management requirements.

Solution

We provided high-performing integrated development teams, including Scrum Masters, Technical Leads, Web & Mobile Developers, QA Analysts, BSAs, and a dedicated Delivery Lead. Utilizing the SAFe Agile Framework, a redesigned user experience was developed to unify various digital tools into a cohesive experience.

This included large-scale backend integration of provider-related data from a new enterprise provider data environment. Existing tools and new capabilities were added incrementally, such as a smart search provider capability, a configurable printed directory, nurse-assisted chat integration, and cost comparison features.

Benefits

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Fraud Reduction: Secure user verification reduced fraud by up to 30%.

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Increased User Satisfaction: Streamlined account management increased user satisfaction by 25% - 35%.

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Enhanced Transaction Efficiency: Optimized payment processes reduced transaction times by approximately 40%.

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Operational Efficiency: Simplified future enhancements and compliance efforts.

Technologies Used

Node.JS, React, Redis, Spring Boot, Postgres, Glados UI, Bloomreach, Thymeleaf

They are delivered through web and mobile apps on both iOS and Android platforms.

Through Synergy Technologies' Expertise And Strategic Integration Of Third-party Tools, The Healthcare Payer’s Platform was Transformed Into A Secure, Flexible, and Efficient Solution, Driving Higher User Satisfaction And Supporting Significant Growth In The Competitive B2B Industry.